09-20-2019 11:06 PM - edited 09-20-2019 11:06 PM
When I power on the printer, I get these messages:
1- the printer was not shut down properly
2- paper jam
3- performing printer maintenance
4- there was a problem with the printer or print system (error code 0x6100004a)
I have tried the process of resetting the printer by disconnecting the power cord.
I am working through these steps:
The ink cartridges in the printer don't seem to move when I open the printer while it's powered on. The cartridges stay on the right hand side of the printer. When I power off the printer and try to move them myself, they only move a small amount (about 1/2 inch). I don't want to break it but I could push it really hard to see if that does the trick.
09-23-2019 11:02 AM
@Silverthunder, Welcome to HP Support Community!
This looks like a hardware issue.
Please reach out to the HP Support in your region regarding the service options for your printer.
Hope this helps!
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