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‎12-16-2018 08:52 AM

HP Recommended
Product: Envy 7855 all in one printer
Operating System: iOS 12 - 12.0.1

Message on display is a ? question mark & printer won’t print now.  Can’t figure out what to do  to make it go away .

26 people had the same question
5 REPLIES 5

‎12-17-2018 09:07 AM

HP Recommended

@Lyn100

 

A warm welcome to HP Forums! This is a great place to get support, find answers and tips to your technical queries.
I understand you are not able to print using your HP Envy 7855 printer and I'll be glad to help you out. However, for an accurate solution, I would need more details:

Do you see any error on the printer control panel display?

Is the printer control panel display blank?

Let me know!

 

Senan6806


I am an HP Employee

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‎12-17-2018 10:05 AM

HP Recommended

The image.jpg

 image.jpg

 

1 person found this reply helpful
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‎12-18-2018 05:42 AM

HP Recommended

@Lyn100

 

The '?' is the Help button, touching the '?' opens the Help menu for the current operation.  

Could you try to print a diagnostics page page and let me know the results. In order to print the diagnostics page:

1.) From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ).

2.) Touch Reports .

3.) Touch Print Quality Report

 

Senan6806


I am an HP Employee

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‎05-31-2019 07:37 PM

HP Recommended

i have the same problem with the question mark not going away and willl not print....i just printed my quility report and what r u looking for?

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‎05-31-2019 07:38 PM

HP Recommended

sorry my printer is a 6970  thanik you in advance

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