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‎11-29-2019 09:11 AM

HP Recommended
Product: HP Envy 7645 All-in-One Printer
Operating System: macOS 10.15 Catalina

Since I upgraded my iMac to macOS Catalina my Envy 7645 scanner feature doesn't work. I get an error message "One or more of the following problems has prevented the scan from being completed:
*The connection to the computer has been lost
*The scan application on the computer is currently in use
*An OCR application is not installed on the computer

 

Check the computer for more information"

The printer shown in my Printers & Scanners section of System Preferences is Printers: HP Envy 7640 series.  It is the same for Faxes; however, nothing is shown for Scanners.

3 REPLIES 3

‎12-02-2019 09:18 AM

HP Recommended

@Birdman506, Welcome to HP Support Community!

 

I understand you have issues scanning from the printer and the computer. HP Easy Scan is currently not fully compatible with macOS Catalina. We're actively working to restore complete functionality.

 

I would recommend you to go through a similar post that speaks about the scanning issues after Mac OS update.

 

Also, try using the HP Smart App to scan. Refer to the document HP Printers - Using the HP Smart App (Mac) for help.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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‎12-02-2019 12:38 PM

HP Recommended

Thank you for your post suggesting possible solutions to my scanning issue.

 

After posting my initial message, I tried uninstalling/reinstalling the printer, and running the scanner from my iMac.  For whatever reason, that worked.

 

 

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‎12-03-2019 03:52 AM

HP Recommended

@Birdman506

 

That's great! Happy to hear that.

 

Let me know if you need any further assistance.

 

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No
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