-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Stuck with initializing 0% then problem with supply system

Create an account on the HP Community to personalize your profile and ask a question
05-09-2020 12:20 PM
Hi I need help on what to do..
I did an oobe reset because my black ink wasn't printing correctly on my hp 8720.
But after resetting, I am now stuck with initializing 0% then later problem with supply system error. This error applies to all cartridges, not just my problem with the black ink.
I did all the hard reset procedures already mention here in the community but none of it worked..
Hope someone can help..
05-15-2020 09:31 AM
Welcome to the HP Support Community.
I recommend you try the Semi-Full Reset instead since you already know how to get inside the menu.
Try a firmware update too: https://support.hp.com/in-en/document/c02919168
Let me know if this helps.
If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!
Thanks!
Have a great day!
I am an HP Employee