Unable to setup wifi and EWS

[Yann_BigBlue]

Hi,

We had the printer setup with the wifi on our previous office, now we have moved and we wanted to change the wifi. We are having some troubles as it requires a username and password that we don't have. Those are needed for the EWS or for the 123 Ease Seupt software. We tried to restart or reset the printer pressing the power button and 2 times the black and 3 times the cancel but always the same problem with username and password. There is any other hard reset that we could do to fix this issue and set up the printer to work wireless?

Thanks!

[senan6806]

@Yann_BigBlue

A warm welcome to HP Support Community!

Resetting the printer network settings and then connecting the printer to a wireless network using HP auto wireless connect feature may resolve the issue. Let's try these step's:

1.) On the printer control panel, press and hold the Wireless button  and the Cancel button  at the same time for 5 seconds. (This steps will restore default wireless settings on the printer and enable Auto Wireless connect. Immediately continue to the next step to install the software. You have approximately 120 minutes to complete the software setup using the HP auto wireless connect feature.) 

2.) Download and run HP Easy start from here.

3.) Follow the onscreen instructions to connect the printer to your home wireless network.

Let me know how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!

[Yann_BigBlue]

Hi Senan6806,

Thanks for the steps, I did follow them but unfortunately, I have the same issue, it asks me for a user and password. How I can fix that? or there is a default user and password?

Thanks.

[rameennazeer]

Hi, kindly help to find the HP 3787 printer wifi passwoard .

[senan6806]

@Yann_BigBlue

I'm afraid, resetting the printer network settings was the only way to clear the EWS password. Please call HP Support to obtain for further help. You may use the following steps to contact your regional HP Support:

1) Click on this link.

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6) Fill the web-form and proceed further.

[senan6806]

@rameennazeer

Are you looking for the printers WiFi direct password? If so, the Wi-Fi direct password should be available on the Wi-Fi Direct information report. Let's try these steps:

1.) On your printer control panel, check if the Wi-Fi Direct light and icon are on. If the Wi-Fi Direct light on the printer control panel keeps blinking, press the Wi-Fi Direct button once. The light will stop blinking and stay on.

2.) Press the Information button  to print a report that includes the Wi-Fi Direct name and password. If in case the WiFi Direct settings is set to Automatic, then it require a simple password of 12345678

Refer steps below "Setting up Wi-Fi Direct (Apple iPhone and iPad)" from this document.

You may also use HP Smart App and and HP Auto wireless connect feature to connect the printer to your home wireless network. Here is how to do it:
1.) On the printer control panel, press and hold the Wireless button  and the Cancel button  at the same time for 5 seconds. (This step will restore default wireless settings on the printer and enable Auto Wireless connect. Immediately continue to the next step to install the software. You have approximately 120 minutes to complete the software setup using the HP auto wireless connect feature.) 

2.) Download and install HP Smart App on your iPhone from here.

3.) Open HP Smart App and follow the onscreen instructions to connect the printer to a wireless network.

Refer to this video for detailed instructions.