Unusual Printer Problem

[BirderBob]

This is weird. I am trying prepare test a Deskjet 3915 for a friend to use with a laptop. I installed it on my Win 10 Pro desktop, using the default driver, and it works fine.

However, when I plug it into the Win 10 Home laptop, it constantly shows a "Paper Jam" and won't print. There is NO paper jam; I can just switch the USB cable from the labtop to thedesktop and it works fine. If I switch it back, it shows the paper jam message.

Any thoughts?  Thanks.

[Dvortex · Accepted solution]

Hello, @BirderBob – Greetings!

Thanks for engaging in the HP Forums! I see by your post that you are having trouble with your HP printer. I will certainly do my best to help you 🙂

Going through your post, I understand that printer is having trouble printing with your Deskjet printer.

Let’s first try to fix this issue using HP Print and Scan Doctor (PSDR). PSDR is an automated tool which can diagnose and resolve printing and scanning problems. Please go to http://hp.care/2bZ9w2q to download and run HP PSDR. Once you open the program, select your printer and click on “Fix Printing” to automatically diagnose and fix the issue.

If the issue persists, then I’d suggest you remove all the printer drivers and then try using the default Windows drivers.
 

• First, unplug the USB cable from the printer if present.
• Go to Control panel – Programs and feature – Select all the HP Deskjet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.
• Now, install the printer using the Windows default drivers. Follow step 3 here: http://hp.care/2nxKJv8 

Those steps should do the trick, let me know the outcome!

Cheers 🙂

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[BirderBob]

Excellent. Just running the HP Print and Scan Doctor fixed the problem. Thanks.

And I will save the rest of your post as a procedure for cleaning out printer drivers; it will be useful.

[Dvortex]

Hello, @BirderBob

Thanks for the update & Great stuff! Glad to know that you were able to fix the issue 🙂
 

Visit us again if you have any concerns!

Thank you again and may you also have a great day and even better tomorrow 🙂