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mgb6916
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brand new hp envy photo 7858 ink cartridge error

hp envy photo 7858
macOS 10.15 Catalina

Bought this printer brand new. After setting it up I printed 2 black only pages. Then I printed 1 4x6 photo. It now shows ink cartridge failure for the colored ink. I have removed it and reinstalled it several times to no avail. Is there anything else I can try before I return it to the store

 

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HP Recommended

brand new hp envy photo 7858 ink cartridge error

@mgb6916

 

I have gone through your post and would like to help

 

Please perform a printer reset and update the printer firmware

 

- Turn on the printer.
- Wait until the printer is idle and silent before you continue.
- Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.
- Remove the ink cartridges from the printer and clean the electrical contacts with lint free cloth
- With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
- Wait at least 60 seconds.
- Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to a wall outlet.
- Reconnect the power cord to the rear of the printer.
- Turn on the printer, if it does not automatically turn on.
- The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
- Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
- Reinsert the ink cartridges, and then close the ink cartridge access door.
- If you receive a prompt to print a calibration page, do so.
 

You can refer to this Link: https://support.hp.com/in-en/document/c02919168 for Firmware update

 

Keep me posted how it goes 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on the Public Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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