color not printing

[BobJG]

my oj3830 will not print in color from MS Word. It has new color cartridge, and reinstalled driver 40.11.1119.1786 from hp website yesterday

[Kumar3192]

@BobJG

Hi, Thank you for posting in Hp support forum, I'wd like to help you out here.

First, Just try to make a 'Color Copy' of a color document on the printer to check if the New color ink cartridge is working fine, if it makes a color copy then follow the below steps:

1. open the word doc to be printed
2. click on 'File' and 'Print'
3. Select 'printer properties' highlighted in blue under selected printer
4. Choose 'color' tab at top, and make sure 'print in grayscale' is unchecked

 If this did not help, [edit]  for further troubleshooting.

Leave a 'Thumbs up' if it worked.

[BobJG]

The printer prints in color from a pdf file or as a test page.  When I am in MS Word and click on file and properties, there is no opportunity to switch from b/w to color. There is no reference to "color" on any of the three tabs (layout, printing shortcut orprinting quality).

Before I reinstalled the driver ver 40.11.1119.1786 I was able to switch from color to b/w printing.

In exploration of this issue, I read something about a conflict between MS Word and HP software causing this problem, but no resolution of how it could be fixed.

[BobJG]

I just tried to print a jpeg file and when I clicked on the color tab and then print, it switched back to monochrome and the following message appeared, "color was changed because of a conflict with another printer setting."

[BobJG]

My wife used MS Word on her laptop to print a page in color. I still cannot get my MS Word software to print in color or even have a tab showing that color is an option.