color printing

[judithann2]

I am unable to print in color.  Cartridge has plenty of ink.  I have uninstalled and reinstalled. Many of the old answers either didn't help of had dead links.  I would like color to be the default.

[asmita6658]

Hi @judithann2

Welcome to the HP Support Community. I'd be happy to assist you with the printing issue. 

To better assist you - Does the color copy works? 

While you respond to that, please try these steps - Color Ink Not Printing 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[judithann2]

I have uninstalled and reinstalled multiple times.  That did not solve the problem.  I can copy in color.  I can also print in color from my iPad and iPhone, just not my laptop.

[asmita6658 · Accepted solution]

Hi @judithann2

Please try these steps -

1.) Select “Start” and type “printers” in the search box.

2.) Choose “Printers & scanners“.

3.) Select “Add a printer or scanner“.

4.) Wait for the “The printer that I want isn’t listed” option to appear, then select it.

5.) Select “Add a printer using a TCP/IP address or hostname” , then select “Next“.

6.) Select “TCP/IP Device” in the “Device type” list.

7.) Type the hostname or the IP address of the printer. Select “Next“. To find the IP address of the printer, touch the Wi-Fi icon on the printer's control panel. 

8.) Windows should find the printer if the printer is on and configured correctly. You may have to specify more information. If prompted, Select the type of network adapter installed in the printer in the “Device Type” drop-down list. You can also click “Custom” to specify custom settings for the network printer. Select “Next“.

Keep me posted. 

[judithann2]

I am doing a happy dance.  Your solution worked.  Thank you SO much!!!

[asmita6658]

Hi @judithann2

That's great! Happy to hear that. If you need further assistance feel free to reach out to us.

Have a great day ahead!