• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
deskjet 3700
Microsoft Windows 10 (64-bit)

Ink levels are ok 

prints photos

won't print text

cleaned ink cartriges

ran diognostics

updated drivers

still not printing text

2 REPLIES 2
HP Recommended

@fossilized

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out 🙂 

 

As I understand your HP Deskjet 3700 is not printing text, however, it prints photos,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Did you run the HP Print and Scan Doctor to identify the issue?

 

While you respond to that, here's what you need to do:

 

HP provides a free tool called HP Print and Scan Doctor to diagnose and resolve printing and scanning problems.

Download and run HP Print and Scan Doctor to quickly and automatically perform several troubleshooting tasks. When this link is clicked, HP Print and Scan Doctor is downloaded using your Internet browser's download capabilities.

 

If the issue persists, I recommend you delete the driver at the root level and retry, follow the steps below: 

  

1.) In Windows, search for and open Programs and Features: 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and Printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 

6.) Open up the run command with the "Windows key + R" key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 

8.) Click on the "Drivers" tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok 

11.) Select Apply and Ok on the Print Server Properties windows 

12.) Close Devices and Printers 

  

Then, Click here to access the HP website, find the drivers compatible with your windows and install it.

Keep me posted for further assistance

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
HP Recommended

Well I preformed all the instruction 3 time including regestry deep scan sweeps and the Iobit uninstaller

Still just prints in color. I tried the old trick of cleaning the printer cartriges by damping them with a damp paper towel. Still not printing black

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.