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‎08-09-2020 02:23 PM

HP Recommended
Product: deskjet 2540
Operating System: macOS 10.15 Catalina

Estimated ink level is more than half full in both cartridges but the print is faded black and then get more faded colour ink is not printing  at all I've cleaned the copper connectors removed the cartridges unplugged the printer  for more than 60 seconds but the problem hasn't changed 

1 REPLY 1

‎08-12-2020 04:10 AM

HP Recommended

Hi @Gaz70

  

If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

Please reach out to the HP Support in your region regarding the service options for your printer.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Hope this helps!

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

 

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