keep getting a configuration error message

[saminaz]

i keep getting a configuration error message on my hp envy 5000 series

[Raj1788]

@saminaz

Welcome to the HP Community

Could you please help me with the exact model name or the product number of your printer?

And the operating system of the computer?

What is the exact error message?

Where do you see the error message? (Printer or computer)

Keep me posted.

Have a great day!

Cheers:)

[Goodster]

I cannot print printer is connected to wireless network but computer says its off line i have tried the hp repair task but when its comes to print a test page it says configeration problem and printer still appears as offline??

[TEJ1602]

@Goodster, Welcome to HP Support Community!

To provide you with an accurate solution I would like to know the following-

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

What is the Operating System installed on your computer?

Did you make any changes to the printer or the computer recently?

Keep me posted for further assistance.

[TEJ1602]

@Goodster

This could be an issue with the driver installed. Let us try some steps to resolve the issue-

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates.

For more information, go to Updating or Upgrading Printer Firmware.

Use HP Print and Scan Doctor

Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printing/scanning issues.

For more information, go to https://support.hp.com/us-en/topic/printscandoctor

Also, if the issue persists I would recommend you delete the driver and root level and retry, follow the steps below: 

1) In Windows, search for and open Programs and features 

2) Select your HP Printer 

3) Select Uninstall 

4) In Windows, search for and open Devices and printers 

5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6) Open up the run command with the “Windows key + R” key combo. 

7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe”

😎 Click on the “Drivers” tab 

9) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10) Select Ok 

11) Select Apply and Ok on the Print Server Properties windows 

12) Close Devices and Printers.

Now, download and install the full-featured software from here.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!