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HP Recommended
HP deskjet printer 3050a j611
Microsoft Windows 10 (64-bit)

error message "tri-color cartridge is counterfit". NOT TRUE. Cartridge purchased from HP online.  Printer has been set on BLACK ONLY  for 2 years and works without problem.  Message on printer now "alignment page not recognized".

How to stop alignment process or delete it.  Not needed.  Nothing has been altered on printer for several weeks.

1 REPLY 1
HP Recommended

@olebloodnguts


Welcome to HP Community

 

Please remove the cartridges, clean the electrical contacts with a lint free cloth and perform a printer reset

 

(1) Turn the printer on, if it is not already on.
(2) Wait until the printer is idle and silent before you continue.
(3) With the printer turned on, disconnect the power cord from the rear of the printer.
(4) Unplug the power cord from the wall outlet.
(5) Wait at least 60 seconds.
(6) Plug the power cord back into the wall outlet.
 NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
(7) Reconnect the power cord to the rear of the printer.
(8) Turn on the printer, if it does not automatically turn on.


The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed

 

Next update the Firmware from this link: https://support.hp.com/in-en/drivers/selfservice/hp-deskjet-3050a-e-all-in-one-printer-series-j611/4... and put back the cartridges

 

 

Keep me posted how it goes 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

 

KrazyToad
I Am An HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.