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‎01-30-2019 06:40 AM

HP Recommended
Product: envy 6320
Operating System: Microsoft Windows 10 (64-bit)

My HP ENVY PHOTO 6320 printer keeps alerting, via the HP Smart app, that the paper (A4) is missing in the tray, although it is actually present. Any suggestion? Thanx for attention

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-31-2019 05:20 PM

HP Recommended

@francecara,

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/product/hp-envy-photo-6200-all-in-one-printer-series/9073045/model/1648...

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎01-31-2019 05:20 PM

HP Recommended

@francecara,

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/product/hp-envy-photo-6200-all-in-one-printer-series/9073045/model/1648...

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No

‎02-01-2019 06:41 AM

HP Recommended

Thanx a lot!

Was this reply helpful? Yes No

‎02-04-2019 08:11 AM

HP Recommended

@francecara,

 

Perfect, I am really glad to hear that! 

 

If any other questions arise, please feel free to write back to me.

 

Good day! Take care 🙂

 

Cheers!

 

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
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