12-16-2019 10:10 PM - last edited on 12-17-2019 07:52 AM by kevin-t
I installed my hp Deskjet printer and after that suddenly a problem occurred in my windows. It was not running perfectly. I used command prompt factory reset windows 10 and refresh windows. But suddenly I noticed that my printer is not working anymore. What should I do?
12-19-2019 05:29 PM
@jane100, Welcome to HP Support Community!
I understand you're unable to use the printer with your windows computer. May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.
Meanwhile, Use HP Print and Scan Doctor
Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printing and scanning issues.
For more information, go to https://support.hp.com/us-en/topic/printscandoctor
Update the printer firmware
Download available firmware updates from the HP website
With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. For more information, go to Updating or Upgrading Printer Firmware.
Keep me posted for further assistance.
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