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TheCarpetMan
Level 1
5 3 0 2
Message 1 of 2
117
Flag Post
HP Recommended

scanner won't scan from document feeder automatically

I've done all the uninstall, reinstall, downloaded new software multiple times, set all the defaults and reset. Created a new network folder "scan to computer" folder with proper settings. Works for a day than simply STOPS! HP is really slipping! Too many people are having the same problem. When will HP address this once and for all! This new $450 printer is going back! I've been buying exclusively HP for 25 years. I'm looking for a NEW more reliable brand now!

1 REPLY 1
HP Support Agent
HP Support Agent
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Message 2 of 2
33
Flag Post
HP Recommended

scanner won't scan from document feeder automatically

@TheCarpetMan

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 

Thank you for visiting the HP Support Community.

ECHO_LAKE
I am an HP Employee

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation