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TheCarpetMan
Level 1
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Message 1 of 2
117
Flag Post
HP Recommended

scanner won't scan from document feeder automatically

‎12-09-2019 04:49 AM - last edited on ‎12-09-2019 03:50 PM by Moderator

I've done all the uninstall, reinstall, downloaded new software multiple times, set all the defaults and reset. Created a new network folder "scan to computer" folder with proper settings. Works for a day than simply STOPS! HP is really slipping! Too many people are having the same problem. When will HP address this once and for all! This new $450 printer is going back! I've been buying exclusively HP for 25 years. I'm looking for a NEW more reliable brand now!

1 REPLY 1
HP Support Agent
HP Support Agent
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Message 2 of 2
33
Flag Post
HP Recommended

scanner won't scan from document feeder automatically

‎12-09-2019 03:55 PM

@TheCarpetMan

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 

Thank you for visiting the HP Support Community.

ECHO_LAKE
I am an HP Employee

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