what does the spring that holds the 7612 encoder strip look like?

[brownautodesign]

The encoder strip popped off of my OfficeJet 7612 when I had a paper jamb. I am trying to put it on, but there is nothing to attach it to on the left side of the printer.The tab is not a shape that corresponds with the end of the ribbon. I don't see a clip lying inside the printer, and nothing makes nose when I flip it over. Can I buy another clip? Is there any other way to attach the ribbon?

[Riddle_Decipher]

@brownautodesign

Thank you for posting on HP Forums,
The Riddle_Decipher is at your service.

As I Understand you need to know what holds the spring/ribbon to the encoder strip on the HP 7612,

Here's a related HP Forums post that seemed to have helped many: Click here

Keep me posted,

If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

[brownautodesign]

@Riddle_Decipher Thank you for the reply. I found that post,too, but neither end of the ribbon on a 7612 is attached like what is represented in the photo. The smiley faces are on the left on my printer. The right side was hooked to an "S" shape stamped into the chassis. The left side has a tab on the chassis that is bent at 90 degrees (see photo). There must be a spring clip to hold the ribbon, as the tab is much larger than the hole in the ribbon. I would like to see what the clip looks like. I would also like to know how I can buy another one, as I don't really want to tear the whole printer apart if I can help it.

[Riddle_Decipher]

@brownautodesign

You've done a remarkable job performing the steps suggested earlier, great work 🙂 

And considering the differences you've mentioned I would suggest you contact HP for further assistance.

I'm afraid we don't have support to sell individual printer parts (except selected printhead & Cartridges)

hence, you could contact support and they can help you with replacing the parts or the printer.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

[kfpyle78]

    Having the same issue with a OfficeJet 7512, did you ever get a responds to your question:

 What does the spring that holds the 7612 encoder strip look like?

[brownautodesign]

I never got an answer. I ended up throwing the printer away.

[kfpyle78]

   Thanks for the answer, hope I can help you sometime.