HP DESKJET INK ADVANTAGE 4645 CARTRIDGE PROBLEM

[Anat02]

The printer asks me to replace color cartridge although it is a new and original cartridge. 

I cleaned it and disconnected the power but the problem remains. And until it is solved I can't use the printer. 

[Kumar0307]

Hi @Anat02

Welcome to the HP Support Community. I'd be happy to assist you. Let us try these steps to resolve this issue:

Make sure the protective plastic tape from the ink cartridge is removed before inserting it into the printer.

Remove the color ink cartridge and try printing in black and check if that works. This printer supports single-cartridge mode.

Remove both the ink cartridges, reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Also, perform step 3 from this document.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Anat02]

unfortunately it still doesn't work. I receive the same massage: replace cartridge

[Kumar0307]

@Anat02 

If the issue persists, please contact our HP Support team for Service Options as it could be a possible hardware issue:

1) Click on this link - www.hp.com/contacthp/

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

Keep me posted for any other assistance.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!