HP eprint window when trying to print

[Rich-55]

HP eprint window pops up when trying to print from Epson xp-310

[Kumar0307 · Accepted solution]

@Rich-55

Welcome to the HP Support Community!

Uninstalling HP-eprint from the computer may resolve this issue, let us try these steps:

Step 1: Go to Devices and printer > HP eprint > Remove device

Step 2: Open up the run command with the “Windows key + R” key combo. 

1. Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
2. Click on the “Drivers” tab 
3. Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
4. Select Ok 
5. Select Apply and Ok on the Print Server Properties windows 
6. Close Devices and Printers 

Step 3: Try to print

Let me know how this goes.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Rich-55]

Appreciate the help.

[Kumar0307]

@Rich-55

Glad to know the issue has been resolved. Feel free to contact us if any concerns regarding HP products.

Happy to help!