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‎11-17-2019 08:09 PM

HP Recommended
Product: HP Photosmart C6380
Operating System: Microsoft Windows Server 2019

My HP C6380 has a paper jam error everytime we start it and the carriage cradle will not move. How do I fix the problem ?

1 REPLY 1

‎11-20-2019 03:26 PM

HP Recommended

@CJRealEstate, Welcome to HP Support Community!

 

If you have already performed the steps from the document A 'Carriage Jam,' 'Paper Jam,' or Error Code '0x610000f6' Message Displays for HP Photosmart C5300 a... and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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