Hp deskjet 3635 power button don't work.

[Krisssy-ann]

Hello.....I really need some help with my printer please. My Hp deskjet ink advantage 3635 power button don't work, when  the power cord is plugged in, the control panel display shows four lights and nothing is displayed on the display screen. The lights displayed are : wireless, WiFi direct, resume and ink Alert light. There is no light on the power button, when I press it nothing happens. Please help.......

[atharva_gp]

@Krisssy-ann,

Thanks for reaching out to the HP Support community!

• The lights on the printer, are they steady or blinking?

Let's try these steps:

Step 1: Power Reset

• Make sure this printer is plugged into a direct wall, not a surge protector.
• Turn the printer on. Try another outlet if the Power button does not respond.
• Wait until the printer is idle and silent before you continue.
• Remove all of your ink cartridges from the printer and close the door.
• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the rear of the printer.
• Turn on the printer, if it does not automatically turn on. The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
• Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
• Reinsert the ink cartridges, and then close the ink cartridge access door.
• Try making a copy and check if it works.
• If the issue persists, proceed to the next step

Step 2: Check the cartridge compatibility

        

• Make sure you are using compatible ink cartridges

Step 3: Clean the ink cartridges

• Gather the following materials:
  • Dry foam rubber swabs, lint-free cloth, or any soft material that does not come apart or leave fibers (coffee filters work well)
  • Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the cartridges)
• Press the Power button to turn the printer on, if it is not already on.
• Open the cartridge access door. The carriage moves to the cartridge access area. Wait until the carriage is idle and silent before continuing.
• Disconnect the power cord from the rear of the printer.
• Remove the ink cartridges
• Hold the cartridge by its sides
• Lightly moisten a foam-rubber swab or lint-free cloth with distilled water, and then squeeze any excess water from it.
• Clean only the copper-colored contacts on the cartridge, and then allow the cartridge to dry for about 10 minutes.

           

1. Copper-colored contacts
2. Ink nozzles (do not clean)

• Re-insert the ink cartridges and close the cartridge access door.
• Reconnect the power cord to the rear of the printer.
• Try to print/copy.

Let me know if this information helps. 

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