WEB JET ADMIN 10.4 - CREATE DEVICE CONFIGURATION TEMPLATE

[RPSS]

I am new to WJA - I am trying to create a template for M855 and M880 printers, but these devices are not listed under the 'Model Name' under the 'Select Template Models' when right click 'Configuration' under device managment > 'Create Device Configuration Template'

I have looked to check that both these models are supported by WJA, is there addional updates that I need to get downloaded and installed to create the Configuration Templates for these?

[EmbraceTsuc]

Is there no answer here? I also think that the option to just select the device and chose "Save As Template" would be a thing I could use and then just modify that. But that is all grayed out. 

this is a pretty common model... what gives? 

[rick-s]

Hello, @EmbraceTsuc,

Thank you for posting in this thread. Unfortunately, based on when the last response was made, I have closed this thread to help keep comments current and up to date. I recommend starting a new thread for your issue by clicking here: https://h30434.www3.hp.com/t5/forums/postpage

To be more helpful with your post, you may add key information if you wish:
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A

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3. Error message (if any)
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