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‎03-06-2021 09:54 AM

HP Recommended
Product: Example: Pavilion 6530Office jet 8020
Operating System: Microsoft Windows 10 (64-bit)

Bought new printer, installed, chatted with rep and now getting emails with my name and address across the country about repair?   I cannot get anyone at support/email to pull my account and tell me what is going on! 

 

Great circle HP has set up on websites so you can't talk or email for help.  Support is a joke!

1 REPLY 1

‎03-09-2021 04:42 PM

HP Recommended

@jam37

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Sandytechy20
I am an HP Employee

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.