why does my hpeprint email not work?

[HYWEL]

hello, I have a hpeprint email for my printer but when I try to send something to print via email the email returns unable to deliver

[sandytechy20]

@HYWEL

Welcome to HP support community.

Turn on web services

Refer this document for steps:- Click here

Let me know how it goes.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[HYWEL]

Hello Sandy, thanks for your help and sorry for the late reply as ive been away from home. I have checked everything and the printer is all setup, eprint is on and everything is up to date but still when I send a message by email to the printer the email returns back to me as undelivered with reason saying "command rejected" . any more ideas?? thanks again.

[Kumar0307]

@HYWEL

Let us try these steps to resolve this issue:

Make sure the printer is connected to the Internet.

Update the printer firmware

Click here to know different methods of updating printer firmware.

Also, perform the steps mentioned in this document.

Let me know how this goes.

[HYWEL]

hello , I have checked the updates and firmware and it is all up to date, then I tried to send to the printer via email and again the mail returned unsend able ?? 

[sandytechy20]

@HYWEL

This might require one on one interaction to fix this issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.