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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-15-2016 11:39 PM

HP Recommended
Product: Envy Touchsmart 15
Operating System: Microsoft Windows 10 (64-bit)

I implemented a HP Support recommended BIOS update.  At the end of the update, I was informed that the computer would be restarted to complete the update.  

 

My computer powered up but my screen remained black.  I waited an hour and finally did a hard reset.  Same result...power is on but nothing shows up on my screen.  I did combinations of AC and battery power and but got the same result.

 

How do I resolve this issue?

I am an HP employee.

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8 REPLIES 8

‎08-16-2016 10:54 AM

HP Recommended

Hi John,

Could you try holding the Ctrl+B while holding the power button to reset BIOS, so we may resolve this issue.

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
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‎08-16-2016 11:10 AM

HP Recommended

HP Enlightens

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
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‎08-16-2016 11:19 AM

HP Recommended

I'm having problems teaching my llama how to use my Notebook. Does HP offer computer classes for llamas?

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‎08-16-2016 11:33 AM

HP Recommended

I hope this resolved the issue, John

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
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‎08-16-2016 11:37 AM

HP Recommended

Hello Meg,

Your post/thread has been moved to the following forum for better exposure: [Post# 8879564]

You can find your post/thread again by using the following URL: [https://hpcsc.response.lithium.com/console/agent/8879564?]

If you have any questions please feel free to send me a private message.

Thank you and have a great day!

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
Was this reply helpful? Yes No

‎08-16-2016 12:34 PM

HP Recommended

Meg, we don't have support for llamas, please try the llama & unicorn support at XYZ website.

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
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‎08-16-2016 01:56 PM

HP Recommended

People are people so why should it be...

I work for HP Inc
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‎08-16-2016 01:57 PM

HP Recommended

People are people so why should it be...

I work for HP Inc
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