Finger Print Doesn't work

[John_MB]

I have an HP ProBook 440 G3 Laptop running Windows 10 (Updated) and the HP Protect Tools Security Manager v3.00AA.  But that dose't work under this operating system. Where can I obtain the latest version of those tools.

[Sanjeev02]

Please check for the updated list of drivers available in hp.com/support. Please refer to the link for latest drivers: http://h20564.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=7834513&swLangOid=8&swEnvOid=4192

[John_MB]

Thanks for replying!  OMG it worked!

[Meg_H]

Is there an archive of old drivers? I have an older computer so not sure I can run the latest drivers?

[John_MB]

now I've cut my finger on the reader.

[Sanjeev02]

finger print reader not working

[John_MB]

yes and now I am hurt and bleeding. 

[Sanjeev02 · Accepted solution]

HP Technical Support can be reached by clicking on the following link:

http://h22207.www2.hp.com/us-en/?openCLC=true


(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

[Sanjeev02]

I sincerely regret the inconvienience, I understand that you have a physical damage while accessing the fingerprint reader, I would request you to send the unit to service center due to cosmetic damage found. Kindly contact hp.com for further assistance.

[Sanjeev02]

Hi Meg, Request you to provide the product details to provide better solution to identify if there are generic drivers available, Please provide model number and the operating system.