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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-16-2016 12:35 AM

HP Recommended
Product: Office Jet Pro 8720
Operating System: Microsoft Windows 10 (64-bit)

I have just unboxed and have trying to setup my Office Jet Pro 8720 for over 90 minutes.

 

Only the black ink cartridge will install.

 

The other 3 cartridges, Cyan, Magenta and Yellow will not install.

 

The top piece of the cartridge unit is bent.

 

How can I resolve this?

 

Thanks.

I am an HP employee.

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2 REPLIES 2

‎08-16-2016 12:37 PM

HP Recommended

Hi John. Thank you for posting on HP support forum.

If the top of the cartridges are bent, then they may be unfit for use and needs to be replaced. You can report it at the place of purchase. Alternatively, you can have the ink cartridges shipped from HP Support tech. 

 

For your reference, please go through the video that has been shared for setting up

.Unboxing of Officejet Pro 8720

ProfDumbledore
I work on behalf of HP

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‎08-16-2016 12:43 PM

HP Recommended

ProfDumbledore
I work on behalf of HP

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