Spots on screen where the pointer sticks and jiggles

[John_MB]

I have an HP laptop purchased in the last year. It has a touchscreen. Currently when I boot the computer there are a couple of gray circles on the screen. When I log in , a pointer appears in one of the gray circles and it vibrates. The touchscreen does not respond at all. 

The touchpad mouse kind of works, some of the time. It feels like the computer is fighting between the pointer already vibrating on the screen and so the computer doesn't know if it should respond when I move the mouse via the touchpad, or just stay where it is. Sometimes, it doesn't respond at all. 

I have tried rebooting, and using function keys to restore ujseability but nothing is working. Do you have any suggestions to offer?

Thank you

[Barachiel]

Hi John,

Thanks for the post.

I understand you are having issues with the touchscreen display of your HP notebook.

Please follow the link below, and try the troubleshooting steps provided.

http://support.hp.com/us-en/document/c03488148

Good luck.

[Barachiel]

Hi John,

Thanks for the reply.

I understand you wanted to do a clean installation with windows.

Please follow the link below, if in case the operating system is windows 10.

http://support.hp.com/us-en/document/c04758961

follow the link below, if in case the operating system is windows 8.

http://support.hp.com/us-en/document/c03489643

[John_MB]

Now I see spots on my glasses.

- John

[Barachiel]

Hi John,

Thanks for the reply.

Even after performing a complete recovery, you can see spots in the glasses, then it seems like it is a hardware issue.

Please follow the link below to contact the technical support team and they would help you.

http://www8.hp.com/us/en/contact-hp/support.html

[John_MB]

are you saying my old eyes are a Hardware issue 🙂  

[John_MB]

hello how can I help?