• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-15-2016 11:34 PM

HP Recommended
Product: 15-ac121dx
Operating System: Microsoft Windows 10 (32-bit)

My hp laptop was freezing and programs were not responding. I decided to try and restore my computer to factory setting, something I have done successfully before. This time it stopped at 47% and said there was an error with restore. I tried again and the same thing happened. I got out of the restore page and now when I start my computer it won't get past the hp loading page. I have tried hitting f11 and f10 with no success. It just keeps loading going black and doing the same thing again.

I am an HP employee.

Want to help? Become an Expert!

4 REPLIES 4

‎08-16-2016 09:33 AM

HP Recommended

@John_MB

                        I understand that you have a problem going in the windows,Am i correct?

**Click on the KUDOS Star on the left to say "thanks" for helping!**
**Please Mark a Reply "Accept As Solution" if this has resolved your issue.**
I Work On Behalf Of HP
Was this reply helpful? Yes No

‎08-16-2016 09:45 AM

HP Recommended

Yes.

I am an HP employee.

Want to help? Become an Expert!

Was this reply helpful? Yes No

‎08-16-2016 09:47 AM

HP Recommended

I'm having the same problem but my computer has Windows 8 not 10. What should I do to resolve?

Was this reply helpful? Yes No

‎10-14-2016 07:40 AM

HP Recommended

bump

I am an HP employee.

Want to help? Become an Expert!

Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.