5510 won't scan alignment page

[Blacksaltire]

HP Photosmart 5510 will not scan the print align page. This is obviously a known issue as there are a lot of people out there that have had the same problem. The printer is brand new and straight out the box.

[jabzi]

Hello Blacksaltire,

May i know if there is any error message displayed on the Printer ?

You may try connecting the printer directly to a wall-outlet instread of Power Strip if any.

Regards,
Jabzi

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I work for HP

[Blacksaltire]

"page not detected"   I've since plugged straight into the wall socket and it's still the same.

[jabzi]

Hello,

Please let me know the result of the following steps ....

1. Make sure the printer is ON.  Check if there is a light glowing and moveing across when you open the Scan lid. ?
2. Does the  alignment page has solid colors or faded colors ?

Regards,
Jabzi

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[Blacksaltire]

The scanner seems to work ok and the colours do not seem faded

[jabzi · Accepted solution]

Hello,

Please perform the below steps ....

1. Power Off the Printer .
2. Unplug the Power cord from back of the printer .
3. Wait for 30 seconds, then Plug in the Power cord and Power On the Printer.
4. Touch on the Right Arrow and select "SETUP".
5. Then touch on Tools.
6. Then touch on Clean Printhead
7. Then touch on "Align Printer".

Note : You may have  to perform step 6 for 2 times if issue still persists.

Regards,
Jabzi

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[Blacksaltire]

Thanks Jabzi, got there at last! going to try a test print now. Just done the test print and all is good.

Thanks for your help, but I must say that for a printer straight out of the box it's a poor show that I've had to go through all this nonsense! Thank you anyway Jabzi.

[Ptrcn8614]

I want to personaly thank you! I spent all day trying to get this stupid printer to work and by following your 2 minute instructions my issue was resolved. THANK YOU!!!!

[Robert2946]

RE photosmart 5510-e post from 2012:

Nearly 5 years later:  Alignment page will not scan. Have tried  the steps suggeted in post reply but did not correct problem.

What is next step to correct this?

Thank you.

[jabzi]

Hello, 

Kindly ensure if the Alignment page has Black and Cyan colour in it.

If it does not have the alignment may not be successful. 

To recover from this situation you might have to re-run the CLEAN PRINTHEAD/CARTRIDGE routine.

Also perform the below steps to check if the Scanner Module is not faulty...

1. Close the Scan lid. 
2. While the printer is ON, unplug the power cord from back of the printer.
3. Wait for 30 seconds.
4. Connect the power cord directly to wall outlet ( by pass the Surge / power strip ) and then connect to printer.
5. If printer does  not power ON, press the ON button to do so.
6. When the printer is idle, open the scan lid and check if the scan carriage is lit up and moves across the flatbed. 
7. If its neither lit up nor moves, then its an issue with Scanner Module and printer need to be serviced.

For further assistance call HP Tech Support (USA 1-800-474-6836 ).