5510 won't scan alignment page

[Robert2946]

No, this did not help--still having same issue. Any other things I could try?

Thanks

[jabzi]

Hello, 

Let me know the result of the below step.

1. When the printer is idle, open the scan lid and check if the scan carriage is lit up and moves across the flatbed. 

[Robert2946]

No, this did not work...still won't scan alignment page. Are they any other things I could try?

Thank you.

[jabzi]

Hello, 

If the scan carriage is not lit up nor moving when you open the scan cover, then its a scan module failure.

Hence printer need to be serviced.

[Robert2946]

No, it is not lit nor moves. However, I just scanned a document to PC and it worked fine.

[jabzi]

Could you scan the Alignment page and post it here.

[Robert2946]

I can't seem to figure out how to attach the file to this message.

[jabzi]

To attach a picture, click the on the Insert/edit Image icon ( located 2nd right from Smiley icon ) above the composing window. Attach the file and Click the Insert Image button.

[Robert2946]

Won't attach. Get error code: Invalid file type.

File is called alignment test scan page.pdf

[jabzi]

Hello, 

The Alignment Page for Photosmart 5510 should look like the one attached here including colors.