8625 - Problem with Printer or Ink System - Error

[PlainOldBroken1]

We have a printer that one day decided to just stop. When it is turned on the following notice comes up:

There is a problem with the printer or ink system.  Turnoff, then turn on. If problem persists, contact HP.

That’s hardly specific We’ve turned off and on, unplugged, replaced cartridges, etc.

Ironically, they instruct us to contact HP, but HP has booted its job to this community.  Pretty suspect.  

In any case, any ideas or is this printer scrap?

Thanks.

[Jay_G24]

Hi @PlainOldBroken1

Welcome to the HP Support Community. 

Let's try a power reset on the printer

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Try the steps in the document --Resolving 'Ink System Failure', 'System Supply Problem' Errors

If the issue persists, I'd suggest you Contact HP in your region regarding the service options for your printer

Hope this helps! Keep me posted. 

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[PlainOldBroken1]

Hi Jay_G24,

I have tried the power reset several times.  I just tried again and followed your instructions word for word.  Still same problem.  Thank you for trying.  

[Jay_G24]

As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer.