Apple Network Problems

[Jeppe60]

Hi

I have an Apple Network which is extended. My LaserJet is connected via Wi-fi. When I print a test report, it’s written that there is “conflict” due to several access points (several routers).

How can I avoid that the printer is “jumping” to another router?

Thanks.

[sandytechy20]

@Jeppe60

Welcome to HP forums, I see that you are getting connectivity issue.

• What's the make and model of your WiFi router?
• Do you have any antivirus software installed on your Mac?
• Do you have a guest network enabled on your WiFi router?
• Approximately how far is the printer located from the WiFi router?

Meanwhile:

Could you check for WiFi interference and also perform a ping test using the Mac Network Utility and let me know the results. Use the printer IP address to perform a ping test, the printer IP can be located by touching the wireless icon on the printer display.

Reply with the requested information for more assistance.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Jeppe60]

Welcome to HP forums, I see that you are getting connectivity issue.

• What's the make and model of your WiFi router?

Jeppe: Apple Airport Extreme

• Do you have any antivirus software installed on your Mac?

Jeppe: Yes - Avast

• Do you have a guest network enabled on your WiFi router?

Jeppe: No

• Approximately how far is the printer located from the WiFi router?

Jeppe: 1 meter (and a wall)

Meanwhile:

Could you check for WiFi interference 

Jeppe: I have some Bluetooth equipment and other stuff. But it’s needed 😉

and also perform a ping test using the Mac Network Utility and let me know the results. Use the printer IP address to perform a ping test, the printer IP can be located by touching the wireless icon on the printer display.

Jeppe: see attachment

I think the problems are due to several Apple access points – can it be avoid that the printer “jumps” between these?

[senan6806]

@Jeppe60

It looks like you were interacting with @sandytechy20, but he is out for the day & I'll be glad to help you out. 

I can see that there are no packet loss during the ping test. Updating the printer firmware and then assigning a manual IP for the printer may resolve the issue. Let's try these steps:

Please ensure the printer is up-to-date with its firmware. If you are unsure, you can download and install the latest firmware update from here.

Once you are up-to-date with the firmware, please set a manual IP address for the printer. The steps on how to set a manual IP address can be found here. 

Let me know how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!