Blank screen

[Bear1229]

Hi all,

I have a HP 4652 printer the screen is on but black. The printer won’t turn off from the power button. I unplugged it and it still won’t re set and the screen is blank. 
Any input would be greatly appreciated.

thank you bear1229

[Jerry_57]

Hi @Bear1229,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If the screen on your HP 4652 printer is blank, there are a few steps you can try to troubleshoot the issue:
 

Power Reset:
 

• Disconnect the power cord from the back of the printer while the printer is turned on.
• Unplug the power cord from the wall outlet.
• Wait for about 60 seconds.
• Reconnect the power cord to the wall outlet and the printer.
• Check if the screen turns on.

Check the Power Button:
 

• Ensure that the power button is not stuck. You may try pressing it a few times to see if it reacts.

Check Connections:
 

• Ensure that all connections are secure and the power outlet is functional.

Perform a Hard Reset:
 

• If it still does not work, try performing another hard reset by repeating the power reset procedure.

Update Firmware:
 

• If the screen lights up after the reset, check if there is a firmware update available for your printer and update it accordingly.
  
  
  I hope this helps.

Take care and have an amazing day!
 

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Jerry_57

HP Support

[Bear1229]

Hi Jerry,

thank you for your message. Unfortunately i did try those options and it didn’t work. The screen is still just blank. Any other insight would be appreciated.

have a great day.

thank you very much!