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Honor Student
Posts: 2
Member Since: ‎07-17-2017
Message 1 of 3 (104 Views)
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Blue spots/blotches

Product Name: Color Laserjet 3600n
Operating System: Microsoft Windows 10 (64-bit)

Hi there,

 

Our printer is printing with blue blotches. Can someone help?  

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Accepted Solution

Re: Blue spots/blotches

Hi @WHNS,

 

Remove the cyan cartridge from the printer and inspect the surface of the photoconductor of that cartridge. If you see any damage on it, it means that you will have to replace it. Most probably that will be the issue.

 

Cheers!

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Master's Graduate
Posts: 339
Member Since: ‎05-12-2017
Message 2 of 3 (79 Views)

Re: Blue spots/blotches

Hi @WHNS,

 

Remove the cyan cartridge from the printer and inspect the surface of the photoconductor of that cartridge. If you see any damage on it, it means that you will have to replace it. Most probably that will be the issue.

 

Cheers!

Printer Engineer

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Honor Student
Posts: 2
Member Since: ‎07-17-2017
Message 3 of 3 (63 Views)

Re: Blue spots/blotches

Thank you! I replaced the cartridge and it works fine!

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