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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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- LaserJet Printing
- Blue spots/blotches
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07-17-2017 11:07 AM
Accepted Solutions
07-17-2017 03:40 PM
Hi @WHNS,
Remove the cyan cartridge from the printer and inspect the surface of the photoconductor of that cartridge. If you see any damage on it, it means that you will have to replace it. Most probably that will be the issue.
Cheers!
ALEX-TATS
Printer Engineer for a HP Platinum Partner
I am not a HP employee
If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!
07-17-2017 03:40 PM
Hi @WHNS,
Remove the cyan cartridge from the printer and inspect the surface of the photoconductor of that cartridge. If you see any damage on it, it means that you will have to replace it. Most probably that will be the issue.
Cheers!
ALEX-TATS
Printer Engineer for a HP Platinum Partner
I am not a HP employee
If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!
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