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‎07-17-2017 11:07 AM

HP Recommended
Product: Color Laserjet 3600n
Operating System: Microsoft Windows 10 (64-bit)

Hi there,

 

Our printer is printing with blue blotches. Can someone help?  

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-17-2017 03:40 PM

HP Recommended

Hi @WHNS,

 

Remove the cyan cartridge from the printer and inspect the surface of the photoconductor of that cartridge. If you see any damage on it, it means that you will have to replace it. Most probably that will be the issue.

 

Cheers!



ALEX-TATS
Printer Engineer for a HP Platinum Partner
I am not a HP employee
If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

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2 REPLIES 2

‎07-17-2017 03:40 PM

HP Recommended

Hi @WHNS,

 

Remove the cyan cartridge from the printer and inspect the surface of the photoconductor of that cartridge. If you see any damage on it, it means that you will have to replace it. Most probably that will be the issue.

 

Cheers!



ALEX-TATS
Printer Engineer for a HP Platinum Partner
I am not a HP employee
If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!
Was this reply helpful? Yes No

‎07-18-2017 10:25 AM

HP Recommended

Thank you! I replaced the cartridge and it works fine!

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