CF217A (laser jet pro m102W) - low toner warning

[HBjr2]

Got a low toner warning after only 302 pages on the cartridge. Printer purchased new in March this year. Cartridge yield is supposedly ~1600 pages. We print only text, couple of letters a week, not graphics. Yield seems awfully low.

What is my recourse other than buying a new toner?

[Dvortex]

Hello, @HBjr2 – Hope you are well 🙂
 

Thanks for reaching out to the HP Support Forums! I’d like to help 🙂

I understand that the page yield on your new printer was very less. I checked the toner specifications and yes, the page yield is ~1600 pages. Hence I’d suggest you contact the HP phone support to get the toner service options.
 

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

Please let me know if this resolves the issue, or if you require further assistance!

Good luck 🙂
 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[HBjr2]

After #2 i get this

This product is no longer serviced by HP. You may search for possible solutions on this support website.

[Dvortex]

Hello, @HBjr2

Thanks for the update!

Let me know from which country you are from and I'd find the contact information for you!

Thanks, I'll watch for your reply!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[HBjr2]

US, thanks

[Dvortex · Accepted solution]

Hello, @HBjr2

I will send you a private message with the instructions to contact the HP Phone support. Please check the mailbox icon at the top right corner of your screen to access your inbox.

Hope that helps! Let me know!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[HBjr2]

Thanks for your help. Apparently, a new printer comes with what HP called "a starter" toner cartridge. it's rated for 400-500 pages. 

Essentially it means you are buying just a printer.