Can not achive max. scanner resolution of 1200 ppi on M476 printer

[Hoser88]

I have an HP Color Laserjet Pro MFP M476 AIO unit.

on page 116 of my user manual (Edition 4/2014) it says:

"Color, grayscale, and black and white define the number of colors possible.

You can adjust the scanner hardware resolution to up to 1200 ppi."

My problem is that I can not find a way to set the scanner resolution above 300 ppi.

Neither the HP Scan utility or the included ABBYY s/w allow me to select anything higher than 300 from the pull-down menu, and the front panel of the AIO does not have any capabiltiy to set the scan resolution either ... at least that I can find....

Any help appreciated!

Thanks,

jim

[Hoser88]

anybody? 

[Hoser88]

I guess I'll have to call in .... seems silly that I can't dial up higher resolution....

Or is the manual incorrect?

:smileyindifferent:

[rd-t · Accepted solution]

A solution has been provided (albeit in a different forum/posting) by "SabreTooth04" see

https://h30434.www3.hp.com/t5/LaserJet-Printing/change-DPI-for-scanning/td-p/6225931

For ease of reference s/he said:-

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Please try this scan solution:
 
HP Scan Extended

For Windows:   ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

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I confirm this works (but I found it to be painfully slow) ... still, it does allow higher resolution scans and that - after all - is what is wanted.