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Sounds like you have accidentally set the tray stop for legal. See this post for information, post is about a 477 but they use the same tray setup. https://h30434.www3.hp.com/t5/LaserJet-Printing/PAPER-TRAY-WILL-NOT-CLOSE-ON-HP-Color-LaserJet-Pro-M...
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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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