Can't connect printer to new hub

[pages24]

I am unable to connect my printer to my new BT Smarthub.

I have tried numerous times to connect using the WPS button but the connection always fails.

The printer has always worked perfectly with my old hub but does not want to recognise the new one.

The printer is a HP Color LaserJet Pro CP1525NW

The hub is a BT Smarthub from 2017.

Can anyone help me to set up another way?

Thanks

[Kumar0307]

Hi @pages24

Welcome to the HP Support Community. I'd be happy to assist you.

Let's try the below steps to see if that helps - 

  

1.) Remove All Barriers: Certain building materials can get in the way of weaker signals like Bluetooth. Metal, bulletproof glass, concrete, and plaster are particularly bad, and marble, plaster and brick aren’t great easy. So if you’re really struggling with interference, your first step should be to move your Bluetooth devices away from these materials. That means no brick walls between you and your devices, and definitely no metal desks! 

  

2.) Change Router Channel: If you have an Apple router and you’re constantly getting interference with your WiFi, try rebooting it. Upon restart, the station will search for a new channel. Specifically, a different channel than the one your Bluetooth devices is using to communicate. If you don’t have an Apple router, you may need to instead go into your router settings and try changing the channel manually. Experiment with different channels to see which one works best. 

  

3.) Move Closer to Your Router: If you often find that you’re getting interference when talking on a wireless headset while on a WiFi call (you’ll know because you’ll hear static), try moving closer to your router. This will give you a more robust WiFi connection, so the Bluetooth frequency can’t overpower it. 

  

4.) Get Away From Microwaves and Fluorescent Lighting: Both emit frequencies of 2.4GHz, and moving away from them will distance you from the source. 

• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.
• Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'.
• Check if the router has MAC address filtering enabled.
• Have you tried connecting the printer and the MAC using a USB cable and check if that works?

To know how to connect the printer using WPS, refer to this document. 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[pages24 · Accepted solution]

thank you! Since I posted this someone on the BT forum helped me, I downloaded the new HP driver, connected the printer with a USB and set it up as if it was brand new, and now it works, thanks

[Kumar0307]

@pages24

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!