Solved: Cannot get past language set up on new HP Printer - HP Support Community

BrightIT · ‎10-19-2017

We have a new HP LaserJet Enterprise M608 I need to add to my company network. We want to print out a configuration page to get the current IP address it is pulling, but we can't even get past LANGUAGE SETUP.

We choose ENGLISH and hit the OK button and the printer does NOTHING.

We have rebooted the printer several times but we cannot get past this initial part of the set up.

Very frustrating.

John_Getzke · ‎10-19-2017

Contact HP Support directly for this one. The printer may have a defect that would be covered by warranty. Not being able to boot usually points to a hardware problem in one way or another.

Experts are not HP Employees. Experts are advanced users, administrators, technicians, engineers or business partners who volunteer their time to answer community questions.

Please mark anything that is helpful with a Kudo.
When you are done troubleshooting, please mark one of the responses as the Solution.
This feedback enhances the community by helping future readers choose between multiple similar responses.

View solution in original post

John_Getzke · ‎10-19-2017

Contact HP Support directly for this one. The printer may have a defect that would be covered by warranty. Not being able to boot usually points to a hardware problem in one way or another.

Experts are not HP Employees. Experts are advanced users, administrators, technicians, engineers or business partners who volunteer their time to answer community questions.

Please mark anything that is helpful with a Kudo.
When you are done troubleshooting, please mark one of the responses as the Solution.
This feedback enhances the community by helping future readers choose between multiple similar responses.

Cannot get past language set up on new HP Printer

Create an account on the HP Community to personalize your profile and ask a question