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‎08-16-2018 11:20 AM

HP Recommended
Product: HP Spectre x360
Operating System: Microsoft Windows 10 (64-bit)

I recently purchased a HP Spectre  x360 with a 1-year license to Office 365. I can print with all programs EXCEPT the Office 365 suite. I'll get an error message saying there is an error with my printer setup. I have removed and resetup my printer multiple times, restarted my computer... nothing seems to work. Can you provide any support?

 

Printer: Xerox Phaser 6180 (Color Laser)

 

Thank you!

Kathy

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-16-2018 01:04 PM

HP Recommended

Nope.

 

Xerox printer will require support from Xerox.  Give them a call or contact thier support community for this one first.

 

HP doesnt have any role as teh manufacturer of your physical computer in this one.  The only relationships you need to worry about are Windows and the Xerox printer.  Installing drivers and making configuration changes will need to be coordinated with Xerox based on what is supported for your OS.

 

 

Experts are not HP Employees. Experts are advanced users, administrators, technicians, engineers or business partners who volunteer their time to answer community questions.

Please mark anything that is helpful with a Kudo.
When you are done troubleshooting, please mark one of the responses as the Solution.
This feedback enhances the community by helping future readers choose between multiple similar responses.

View solution in original post

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1 REPLY 1

‎08-16-2018 01:04 PM

HP Recommended

Nope.

 

Xerox printer will require support from Xerox.  Give them a call or contact thier support community for this one first.

 

HP doesnt have any role as teh manufacturer of your physical computer in this one.  The only relationships you need to worry about are Windows and the Xerox printer.  Installing drivers and making configuration changes will need to be coordinated with Xerox based on what is supported for your OS.

 

 

Experts are not HP Employees. Experts are advanced users, administrators, technicians, engineers or business partners who volunteer their time to answer community questions.

Please mark anything that is helpful with a Kudo.
When you are done troubleshooting, please mark one of the responses as the Solution.
This feedback enhances the community by helping future readers choose between multiple similar responses.
Was this reply helpful? Yes No
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