Canon printer won't work with new HP desktop

[ctrsara]

My Canon laserjet printer (LBP6000) worked just fine with my older HP desktop, running Windows 7 Home Premium. I couldn't get it working with laptop (running Windows 10) however, (I didn't do much troubleshooting, since it worked with my main computer) and I now have this new desktop and have been troubleshooting for an hour with no success. I have removed, restarted, uninstalled, unplugged, etc, and have the current driver from Canon, which should work for Windows 10 64 bit. It shows up, but says "Driver not available" and when I run Troubleshooting on it, it says "USB Printing Support can't work properly with USB 3.0." According to the manual, it is plugged into one of the two "USB 2.0" ports in the back, and I've tried it in several other supports without success. Why does it still say it's USB 3.0, and how can I get it working? Thanks!

[ShlomiL]

Hi,

Please follow the steps below and check:

**Be aware that if you have other printers installed on your PC, those will need to be reinstalled too once completing these steps.

1. Uninstall your printer Software from your PC.
2. Backup your registry prior making any registry changes:
     https://support.hp.com/in-en/document/c03485724
3. Update your registry using the Reg file below (that will change some printer related policies for your PC):
https://www.dropbox.com/s/avbv56zdgwv7600/kernel.reg?dl=1
4. Right click the Start menu and select Run.
Type Services.msc and press OK.
Locate and stop the Print Spooler service
5. Browse to c:\Windows\System32\spool\drivers.
Rename W32X86 to W32x86.old
Rename x64 to x64.old
Note: if any of these folders fail to rename reboot your PC and then Continue following the steps starting from Step 4...
6. Restart your computer.
7. Reinstall your printer software and check for any difference

If there is no change, Canon support would be my recommendation, they know their drivers better, this is more from my experience with HP printers but may response differently on other manufacturer's drivers..

Shlomi