02-04-2020 08:21 AM
What is the exact model of your printer (e.g. CB747A)?
To locate this Product Number P/N: this document.
Please update the printer firmware. To do so, please refer to this document.
What operating system are you under? (e.g. Windows 10 or macOS 10.14)
Don't hesitate to ask us if you need us.
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