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‎05-25-2017 08:09 AM

HP Recommended
Product: LaserJet Pro 400 M401dn
Operating System: Microsoft Windows XP

I have a printer model (LaserJet Pro 400 M401dn) and I need to cancel and clear the printing process and jobs from the LCD control panel of the printer as I have a lot of unprinted documents and I need to clear them from the printer itself not from the Windows operating system. So kindly advice for the proper procedure to cancel and clear these documents by one process for all (Not individually for each document).

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-26-2017 09:10 AM

HP Recommended

Reboot the printer.  This will clear the queue of jobs that are currenty in its memory.

 

Once the printer reboots it will resume with any jobs that are left over in the connected PCs.  You will want to make sure teh queues are clean on the PCs while you are at it.  I often reboot the printer offline to make sure it gets completly into the Ready screen before reconnecting it to the network or USB connections.

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View solution in original post

2 REPLIES 2

‎05-26-2017 09:10 AM

HP Recommended

Reboot the printer.  This will clear the queue of jobs that are currenty in its memory.

 

Once the printer reboots it will resume with any jobs that are left over in the connected PCs.  You will want to make sure teh queues are clean on the PCs while you are at it.  I often reboot the printer offline to make sure it gets completly into the Ready screen before reconnecting it to the network or USB connections.

Experts are not HP Employees. Experts are advanced users, administrators, technicians, engineers or business partners who volunteer their time to answer community questions.

Please mark anything that is helpful with a Kudo.
When you are done troubleshooting, please mark one of the responses as the Solution.
This feedback enhances the community by helping future readers choose between multiple similar responses.

‎05-27-2017 08:36 AM

HP Recommended

Many thanks for your prompt reply and co-operation, Th eproblem is solved now

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