Customized page size only partially prints

[Patbrew]

I have quite a number of Word documents that I have customized the size. These all used to print ok prior to upgrading to windows 10. (I just used to cut the paper down adjust the feeder on the printer & print or I was using pre cut paper).  I have tried to do this today & I only get a partial print on the page. The printer works fine if it is not a custom paper size.

Please help - I have tried everything I can thing of including removing the printer, restarting the computer, plugging in the printer and windows reinstalled it automatically.

[Sunshyn2005 · Accepted solution]

Hey @Patbrew, welcome to the HP Forums! I'd be happy to help you with your customer paper size 

Please complete the following steps and let me know the outcome of your efforts. 

Step 1: Create the new custom paper size

To set up the new custom paper size, create the new size in the printer software.

1. Navigate to the Control Panel, and open Devices and Printers,Printers, or Printers and Faxes.

2. Click the icon for your printer, then click Print server properties.

   Figure : Location of Print server properties

    NOTE:

   If Print server properties does not display, right-click an empty area in the Printers window, select Run as administrator from the drop-down menu, and then selectServer Properties.

3. If the User Account Control window displays, click Continue.

4. On the Forms tab, select the Create a new form check box, and then type a name for the new paper size in Form name.

   Figure : Forms tab in Print Server Properties

   

   1. Create a new form

   2. Form name

5. Select Metric or English, then type the dimensions of your custom paper in the Width and Height text boxes.

   Figure : Forms tab in Print Server Properties

   

   1. Metric or English

   2. Width and Height

    NOTE:

   Leave the Printer area margins set at 0.00.

6. Click Save Form, then click OK or Close.

 NOTE:

Supported paper sizes vary by printer. If you input custom dimensions that your printer does not support, the new custom paper size does not display when you attempt to print. Check the printer specifications for your printer for more information on supported paper sizes.

Step 2: Select the new custom paper size in the printer software

To begin printing on the custom paper size, select the new size in the printer software.

1. In the Devices and Printers window you opened in the previous step, right-click the icon for your printer, and then selectPrinting Preferences.

2. On the Paper/Quality tab, click Advanced.

3. In Paper Size, select the name of the new custom paper size.

   Figure : Paper Size with new custom paper size selected

   

4. Click OK.

   The custom paper size is now the default paper size for all printing on your computer. You can change the default paper size by returning to Printing Preferences and selecting the desired size.

Source

If this resolves the issue, please be sure to mark your post as solved by clicking the Accept as Solution button below. If you require further assistance let me know and I will do all I can to help. 

[Patbrew]

Yay!  That worked.  Thank you so much 🙂