Solved: Document feeder input tray is stuck in the open position - HP Support Community

Liberty76 · ‎06-23-2016

Document feeder input tray is stuck in the open position. Had a paper jam when printing a copy. Opened lid and cleared jam, but lid will not close. I get a slight snapping noise, but do not want to use any pressure. Is there a release of some kind?

Sunshyn2005 · ‎06-24-2016

Good morning @Liberty76, and welcome to the HP Forums!

I would be happy to help you with your Laserjet printer. I understand the ADF input tray is stuck in the open position and you fear breaking it if you use too much pressure. I suggest using the following document to ensure there is no bits of paper inside preventing it from closing: HP LaserJet Pro MFP M225 and M226 Printer Series - A 'Document feeder mispick' Message Displays on t....

If there is nothing blocking the tray from closing you may need to extend the tray open further then try closing it.

Please mark your post as solved by clicking the Accept as Solution below if this resolves the issue. If there is anything else I can do to help let me know. Thanks.

Sunshyn2005
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

View solution in original post

Sunshyn2005 · ‎06-24-2016

Good morning @Liberty76, and welcome to the HP Forums!

I would be happy to help you with your Laserjet printer. I understand the ADF input tray is stuck in the open position and you fear breaking it if you use too much pressure. I suggest using the following document to ensure there is no bits of paper inside preventing it from closing: HP LaserJet Pro MFP M225 and M226 Printer Series - A 'Document feeder mispick' Message Displays on t....

If there is nothing blocking the tray from closing you may need to extend the tray open further then try closing it.

Please mark your post as solved by clicking the Accept as Solution below if this resolves the issue. If there is anything else I can do to help let me know. Thanks.

Sunshyn2005
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

MSA49 · ‎04-16-2017

I have the same problem with a Color LaserJet Pro MFP M177, and trying to pull the ADF top back further hasn't helped.

Any other suggestion(s)?

Document feeder input tray is stuck in the open position

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