Documents print then stay in the print queue and nothing else will print.

[gregt23]

Only happens when signed in as network user. User has admin privledges. I have unistalled and reinstalled the software and drivers twice now. Have firewalls turned off. Running on a strong network with no issues. New HP Envy system running Windows 10 64-bit.

I Run HP Print and Scan Doctor each time to clear print queue but will happen again after printing 2 to 6 or maybe 8 documents. I have went through every option in the Help section and nothing seems to work. Any help would be greatly appreciated. Thank you

[Chimney_83]

Greetings @gregt23, 

Welcome to HP Forums and Thanks for the post. 

I understand that intermittently the print jobs get stuck in the print queue and you need to clear the print queue to be able to print again. 

Kudos to you for trying to troubleshoot the issue on your own by reinstalling the printer software.

Are you facing any print quality issues?

Assigning a manual IP address to the printer should resolve the issue you are facing. Please follow the procedure mentioned below to assign a manual IP Address to the printer. 

For a Youtube video, please click here. 

• Obtain the IP address of the printer (which can found by pressing the “wireless” icon on the printer control panel)
• Enter the IP address on the web browser (Ex: chrome, IE) to enter the printer EWS page.
• Go to the “Network” tab, click on “Wireless (802.11) then click on “Network address (IPV4)
• Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
• Click on the radio button which says “Manual DNS server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)

Note: HP Printers do not work or connect to 5Ghz networks. If you are using a dual band router, please give different names to 2.4Ghz and 5 Ghz networks and connect the printer to the 2.4Ghz network. 
 

Let me know if this helped. 

[gregt23]

Thank you for the reply and for the information. The printer quality is great, no issues there. Even though I am signed in to the computer as a network user, i am directly connected to the printer. It is connected with a standard USB printer cable. USB on the computer side, standard printer connection on the printer side. Would a static IP still help my issue? More than willing to try, but just wondered? Thank you again for your help.

[sandytechy20]

@gregt23

Thanks for the reply.

Superb job on trying the different steps to isolate the issue.

• Reset the printer.
• Check the print driver settings.
• Uninstall the print driver.
• Reinstall the print driver.
• Update the printer firmware.
• Check the network status.

Click here and refer the document to perform the above troubleshooting steps.

(Note: though the title of the printer is different, these steps should fix the issue)

Let me know how it goes.

Cheers.

[gregt23]

Thank you. I have already went through all of those steps and documents still get caught in the queue. If i sign in to the computer as a local user, this issue does not occur. Only when signed in on the network. The printer is still connected directly to the computer.

[Jeet_singh · Accepted solution]

Hi @gregt23,

Thank you for replying,

I appreciate your time and efforts,

As I understand you are still having issues with the print job being stuck in the queue only when signed in on the network. Don't worry as I have a few steps which should help to resolve your issue.

Let's try to install Windows built-in drivers and check if this helps. For more details, click here

Keep me posted,

If the information I've provided was helpful,

give us some reinforcement by clicking the solution and kudos buttons,

that'll help us and others see that we've got the answers!

Good Luck.

[gregt23]

Jeet, thank you. I will try this as soon as I can and let you know how it works.
Thank you,
Greg

[Jeet_singh]

Hi @gregt23,

Thank you for the replying,

Please take your time and get back to me with the results,

I'll be awaiting your response and would be glad to help.

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[gregt23]

First - I want to thank everyone who offered help with the issue I was having. I had tried everything and was becoming very frustrated. After receiving the information for updating the Windows firmware, I replied that I would try that on Monday when I got to work. I had a document stuck in the print queue from Saturday so I ran the HP Print and Scan Doctor - as soon as I opened the app, an update was available so I ran the update before running the actual program. I would like to say that you are just that good, Jeet_singh!! because after installing the update and then running the HP program, I have not had the issue happen again. I'm still signed in as a network user and have printed about 20 or 30 docs with no issues.

Sooooo, I hope it was something in the update to the HP Print and Scan Doctor program that you had something to do with because it appears to have fixed my printing issue.

Thank you very much for your help. It is much appreciated.

Sincerely,

gregt23

[MKazi]

@gregt23

You're most welcome. 🙂

I'm glad to know that issue was fixed. @Jeet_singh is out of the office today and I will surely let Him know. Thanks again for sharing your feedback. It keeps us going. 🙂

Cheers!