• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Locked

‎02-28-2020 12:44 AM

HP Recommended
Product: hp envy 4524 all in One
Operating System: Microsoft Windows 10 (64-bit)

Mein Drucker druckt nicht farbig. Neue Patronen von hp sind eingesetzt, Druckknöpfe gereinigt. In der Einstellung habe ich unter Papier/Qualität keine Möglichkeit der Farbauswahl oder auch Schwarz/Weiss. Das Feld fehlt. Druckertreiber neu installieren hat nichts gebracht. Was kann ich tun?

1 person had the same question
1 REPLY 1

‎02-28-2020 01:16 PM

HP Recommended

German to English:

https://www.google.com/search?q=german+to+english

 

"My printer is not printing in color. New cartridges from hp are installed, push buttons cleaned. In the setting, under Paper / Quality I have no possibility of color selection or black and white. The field is missing. Reinstalling the printer driver did nothing. What can I do?"


Your printer driver does not recognize the physical printer as a color printer.  Download the latest HP software and drivers from HPs support website.  Be careful to download the correct drivers for your OS and specific printer model.  Update the firmware on the printer too. 

 

If the latest printer drivers do not work then try a printer driver for a similar model.  You may not have all of the features on your printer but you should be able to restore basic color printing.  If it works then setup a 2nd queue on your PC for color and use the normal one for everything else.

 

 

 

 

Experts are not HP Employees. Experts are advanced users, administrators, technicians, engineers or business partners who volunteer their time to answer community questions.

Please mark anything that is helpful with a Kudo.
When you are done troubleshooting, please mark one of the responses as the Solution.
This feedback enhances the community by helping future readers choose between multiple similar responses.
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.